Frequently Asked Questions


FAQs- Eternal Gift Store

 

DO YOU HAVE A PHYSICAL STORE?

Not at this time. Our store is strictly online. We are based in Los Angeles, CA and our products are printed and shipped from the United States.

CAN I GET A CUSTOMIZED SHIRT WITH A DESIGN AND COLOR OF MY CHOICE?

At this time, we do not offer customization of shirts. 

HOW DO YOUR SIZES RUN?

All ladies' shirts (fitted, triblend, tanks, and long sleeve), are women sizes. The only shirt that runs small is the Ladies "Faith Rhinestone Shirt". The men's and ladies' "loose fit" is unisex size t-shirt.

There are size charts in each product listing- please measure a shirt that you like the fit of and compare those measurements to the size chart. (and measure your shirt on a flat surface)

It's important to check the size chart so that your shirt fits perfectly- these shirts might fit differently than the ones you normally wear. Please keep in mind that shirts can vary up to a 1/4" of an inch from the size chart. This is perfectly normal.

Whenever in doubt, we suggest ordering a size up.

HOW MUCH IS SHIPPING?
Shipping cost varies depending on the product, destination and how fast you desire your product to be shipped. You will be able to select your preferred shipping method at check-out. We send tracking information for most shipping options to you so you can follow your order right to your door.

DO YOU HAVE PLUS SIZED SHIRTS?
Our ladies' fitted shirts go from S-2XL, men's and "ladies loose fit" shirts from S-4XL, unisex sweatshirts from S-5XL, and men's long sleeve all range from S-2XL.

WHAT IS YOUR RETURN/EXCHANGE POLICY?
All sales are final. However, we offer refunds or exchanges for misplaced, damaged, or defective items. It's very important to check the quantity, color, size and shipping address prior to purchasing your order.

Please read our return and refund policy for complete details.

WHAT MATERIAL ARE YOUR SHIRTS?
We have lots of different shirts, and they are each made of a different material.
Classic Tees:: a soft 100% cotton, Heather grey is 90/10, all other heather colors contain polyester.
Triblend Tees: 50% polyester, 25% rayon, 25% cotton
Classic Longsleeve: 50% ringspun cotton, 50% lightweight French terry

WHAT ARE THE CARE INSTRUCTIONS?
We recommend that you wash inside out on delicate, hang dry and do not iron the print area. Each shirt comes with care instructions as well.

DO YOU OFFER WHOLESALE?
No, not at this time. Please email info@eternalgiftstore.com to request information on bulk discount pricing.

WHEN WILL MY ORDER ARRIVE?
Orders are typically processed within 2-7 days. In addition, shipping within the United States takes an additional 3-8 days and longer for International. However, shipping upgrades are available at checkout.

If you have any questions about the status of your order, please email support@eternalgiftstore.com.

I NEED A RUSHED ORDER. WHAT ARE MY OPTIONS?
Shipping upgrades are available at checkout (this does not affect processing time).

I FORGOT TO USE A COUPON/ I ALREADY PLACED AN ORDER AND NOW I HAVE A COUPON.

At this time, we are unable to adjust your order to reflect a coupon. If you are using your coupon/discount code, please do not forget to enter it at checkout.

I'D LIKE YOU TO DONATE TO MY EVENT/CAUSE.
Please email us your request with all the details and we will consider it. However, we are only able to commit to a limited number of causes because of our commitment to our local church and ministries. 

If you have any other questions, please contact us at info@eternalgiftstore.com.

Be sure to sign up for the email list to get coupons, discount codes, as well as information about new product launches!

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